IS LAUNCHPAD STILL OPEN?

Unfortunately, due to escalating concerns about COVID-19, we have made the difficult decision to fully close Artscape Daniels Launchpad until July 2, 2020. As such, Launchpad's The Commons and other co-working spaces will be closed, effective immediately.

The good news is that Artscape Daniels Launchpad will be providing free online programming. Keep an eye on our social media channels for updates.

Can I pause my membership during the COVID-19 pandemic?

Launchpad is automatically pausing all memberships until July 2, 2020 at this time. You do not have to do anything to put your membership on hold. You will not be charged for membership during this period. On July 2, 2020, your membership will resume, unless otherwise notified.

For more information, questions or concerns, you can reach out to launchpad.memberships@artscape.ca. We are always here to help!

I know you’ve paused my membership until July 2, 2020. What does this mean for my monthly payment?

All Launchpad memberships are currently on hold until July 2, 2020, but you won’t actually be required to pay for one full month. You will see the pause reflected in your next invoices which will be 100% discounted. Any questions about your account should be directed to Launchpad Member Services at launchpad.memberships@artscape.ca.

Does pausing memberships apply to those who have Toronto Artscape Launchpad Bursaries as well?

Yes, we have put a pause on Launchpad Bursaries and Bursary extensions at the moment. Our team is working on a revised plan and will be in direct contact with our Bursary recipients in the coming weeks.

How long can I pause my membership for?

Your memberships will be paused automatically until July 2, 2020 and will resume thereafter, unless further action is required by Artscape Daniels Launchpad.

If Artscape is impacted by any closure notices by the City of Toronto, this date may be extended further.

As members, we will update you about any changes to these dates as the COVID-19 situation evolves and action is required by Artscape. Feel free to reach out to us at launchpad.memberships@artscape.ca with any questions you may have.

Can I cancel my membership during the COVID-19 pandemic?

Yes, you can and standard cancellation policy mandates a notice period of one month; however, we recommend that you don’t cancel your membership since we have automatically put it on hold until July 2, 2020.

Will I be charged a cancellation fee if I cancel due to the COVID-19 outbreak?

No, you will not be charged, but we do require one month’s notice as per standard cancellation policy.

If Artscape Daniels Launchpad closes temporarily due to COVID-19, will I still be charged for my membership?

No, our members are not being charged for the time where Artscape Daniels Launchpad is closed. We have automatically paused your membership until July 2, 2020. If we need to extend this period, your membership hold will be extended until we are fully operational.

You cancelled an upcoming workshop/event I registered for at Artscape Daniels Launchpad. How do I get a refund?

Cancelled events and workshops will be refunded by the Launchpad team. Once your registration has been cancelled and refunded, you will receive an email confirmation. If you have questions or concerns, please contact Member Services at launchpad.memberships@artscape.ca.

Is there any programming available during this period?

To help with “flattening the curve” of the spread of this virus, Artscape Daniels Launchpad is not currently providing  in-person programming or events in our space, as per the notice issued by Toronto Public Health to avoid gatherings of more than 50 people.

However, we are excited to announce that Launchpad Learning is offering FREE daily virtual programming. Find out what is happening on Artscape’s social channels, the Launchpad Connects Slack workspace and the member updates emails, as well as the What's On section of this website.

How will you be notifying members and patrons to Artscape Daniels Launchpad about changes including about preventative measures or closures?

Artscape is monitoring the COVID-19 situation and we are committed to keeping the community informed of our response. We will be communicating via Artscape websites, social media channels (Twitter, Facebook, LinkedIn etc), ENews and Member Updates, the Launchpad Connects Slack Workspace, and posted signage where relevant. For additional information, you can always reach us at launchpad.memberships@artscape.ca.

What is happening with my Digital Media Lab studio booking?

All existing Digital Media Lab studio bookings and workshops are cancelled and we are in the process of administering refunds. Artscape Daniels Launchpad’s Digital Media Lab team will not be approving any new studio bookings due to the evolving COVID-19 situation.

However, if you are interested in booking a Digital Media Lab studio after July 2, 2020, please complete the online booking request form and your request will be given priority when we resume the scheduling of new bookings: https://www.artscapedanielslaunchpad.com/book-the-dml/